Privacy Policy

Verdivo, Inc. (“Verdivo,” “we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and share information when you access or use our website, Shopify app, or any related services (collectively, the “Services”).

By using our Services, you agree to the practices described below.

1. Information We Collect

1. Information You Provide

When you sign up or interact with our Services, we collect:

• Business Information: Business name, email, domain, and relevant contact details

• Account Data: Login credentials, support requests, and configuration preferences

• Billing Info: If applicable, we collect billing address, transaction history, and payment method (processed securely by third-party providers)

B. Information We Collect Automatically

• Platform Data: Chargeback events, transaction history, customer communications (only those relevant to chargebacks)

• Usage Data: Log files, browser type, IP address, device identifiers, session activity

• Cookies and Tracking: We use cookies to improve functionality and user experience.

C. Shopify & E-Commerce Platform Access

If you use Verdivo through Shopify or another integration, we access limited store data including:

• Order and payment details

• Customer dispute records

• Store settings related to chargeback management

We only access data necessary to perform and improve our service.

2. How We Use Your Information

We use the information collected to:

• Automatically generate and submit chargeback responses on your behalf

• Improve win rates using historical dispute data and AI-driven optimizations

• Provide customer support and notify you about feature updates

• Improve our platform through aggregated, anonymized analytics

• Comply with legal, contractual, or regulatory requirements

We never sell your personal data to third parties.

3. Data Sharing & Disclosure

We only share your information in these limited situations:

• Service Providers: We use trusted vendors to provide hosting, payments, analytics, and customer support tools.

• Platform Integrations: With your permission, we connect to platforms like Shopify to deliver our Services.

• Legal Compliance: We may share information if legally required (e.g., court orders or valid law enforcement requests).

• Business Transfers: If Verdivo is acquired, merged, or undergoes a change of control, your information may transfer as part of that transaction.

4. Data Retention

We retain personal and platform data only as long as needed to fulfill the purposes outlined in this policy or comply with legal obligations. You may request deletion of your account and data at any time by contacting us at hello@verdivo.io.

5. Data Security

We implement modern security measures including:

• Data encryption in transit and at rest.

• Role-based access controls for sensitive systems.

• Routine vulnerability scans and internal security audits.

While no system is 100% secure, we actively work to protect your data from unauthorized access, misuse, or disclosure.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of your data.

• Correct or update inaccurate information.

• Delete your personal data.

• Restrict or object to certain uses of your data.

• Withdraw consent for data processing.

To exercise these rights, contact hello@verdivo.io.

7. International Transfers

If you access Verdivo from outside the United States, please note that your data may be processed and stored in the U.S. or other locations where we operate. We take steps to ensure adequate safeguards are in place for such transfers.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have done so in error, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via the app or by email. Your continued use of our Services after changes are published means you accept the updated terms.

10. Contact Us

For questions or concerns about this Privacy Policy, reach out to us:

Verdivo, Inc.

Email: hello@verdivo.io

Website: www.verdivo.io