From Chargeback Chaos to 61% Win Rate
How a Fast Growing E-commerce brand tripled their win rate and recovered over $22k a month on autopilot
See Why Brands Trust Verdivo
Before Verdivo, chargebacks were a constant drain for one fast-growing e-commerce brand. Every month, they were hit with around 500 chargebacks, each tied to an average order of $74.99. While their customer support team did their best to respond to disputes manually, they were already stretched thin handling everyday service requests. At most, they could only respond to 300–350 chargebacks per month, and even then, their win rate was just 15–20%.
That meant two things:
They were losing tens of thousands of dollars in revenue every month.
They were burning out their staff trying to keep up with a process that wasn’t scalable.
The team knew they had to do something different, but didn’t have the time, tools, or technical resources to overhaul their system. That’s when they found Verdivo. With just a few clicks, Verdivo integrated directly into their Shopify store. No complex setup. No code. No need for custom workflows. Within minutes, the platform was ingesting every incoming chargeback automatically—sorting, analyzing, and generating high-quality responses using merchant policies, order data, and dispute reason code logic.
In the first month alone, the impact was obvious: Response rate jumped to 100% — Every chargeback was now addressed on time. Win rate skyrocketed to 61% — A 3x improvement from their manual process. Recovered revenue topped $22,900/month — and growing.
“The difference was night and day. We went from missing deadlines and wasting team hours to winning more money back than ever—without touching a single case manually.”— Brand’s Head of Operations.
What made the biggest difference?
Set-it-and-forget-it automation: Verdivo doesn’t just organize disputes—it fights them with precision. Every response includes tracking info, screenshots, custom policies, and narrative rebuttals tailored to win based on reason code.
Clear visibility: Every submitted response is available as a PDF with full transparency. Merchants can see exactly what’s going out—no black box.
AI-driven success: Verdivo’s win rate is powered by proprietary logic and trained models that learn over time, adapting to new chargeback types and schemes.
Only pay if you win: The merchant didn’t pay a cent until revenue was recovered. Verdivo keeps 25% of the money it wins back, so if a dispute is lost, there’s no cost at all.
Today, this e-commerce brand no longer dreads chargebacks. They’re automated, optimized, and profitable. The customer support team is back to focusing on what they do best, and leadership has confidence in a system that delivers real results, month after month.