Case Studies 06
NovaTech, a SaaS startup, approached us to improve their user onboarding and increase free-to-paid conversions.
See Why Brands Trust Verdivo
A. Information You Provide
When you sign up or interact with our Services, we collect:
• Business Information: Business name, email, domain, and relevant contact details
• Account Data: Login credentials, support requests, and configuration preferences
• Billing Info: If applicable, we collect billing address, transaction history, and payment method (processed securely by third-party providers)
B. Information We Collect Automatically
• Platform Data: Chargeback events, transaction history, customer communications (only those relevant to chargebacks)
• Usage Data: Log files, browser type, IP address, device identifiers, session activity
• Cookies and Tracking: We use cookies to improve functionality and user experience
C. Shopify & E-Commerce Platform Access
If you use Verdivo through Shopify or another integration, we access limited store data including:
• Order and payment details
• Customer dispute records
• Store settings related to chargeback management
We only access data necessary to perform and improve our service.