How a Vitamin Subscription brand Regained Processor Trust & Recovered Revenue
From processor warnings to a fully automated chargeback defense strategy
See Why Brands Trust Verdivo
This vitamin subscription brand never expected chargebacks to become a threat to their business. But within months of scaling, they were suddenly facing 75 disputes per month, many citing unauthorized charges or false claims like, “I never signed up.”
With a $75 average order value, those disputes were quickly adding up—and worse, their chargeback ratio was high enough to trigger scrutiny from their payment processor.
The team had no plan in place. No vendor. No automation. And chargeback alerts weren’t even turned on.
That’s where Verdivo stepped in.
We took a phased approach, focused on both processor compliance and long-term revenue recovery.
Phase One: Stabilization
We immediately activated Ethoca, CDRN, and RDR to intercept chargebacks before they landed. This dramatically lowered their ratio, prevented processor penalties, and gave them breathing room to build a system.
Phase Two: Policy & Selectivity
We helped them develop stronger Terms of Service and cancellation language—giving us a foundation to prove customer intent in future disputes. Once stabilized, we:
Turned off Ethoca and CDRN
Left RDR running to refund select customers preemptively
Began using Verdivo’s AI engine to identify which chargebacks to fight vs. refund
The Results:
57% Win Rate on disputed chargebacks
$3,200+ Recovered Revenue per Month (just from wins)
Chargeback Ratio Back Below Threshold
Automated Refund Filtering via RDR to reduce unnecessary refunds
Zero Manual Lift from the merchant’s team
“Verdivo didn’t just automate the process—they gave us a real chargeback strategy. We’re back in good standing, saving money, and recovering revenue at the same time.”
Why Verdivo Was Different:
Strategic Use of Alerts – Ethoca, CDRN, and RDR weren’t just turned on—they were part of a flexible, data-driven approach.
AI-Driven Selectivity – Not every chargeback needs to be fought. Verdivo knows when to refund and when to go all-in.
Policy Reinforcement – Our team helped shape policies that win, not just protect.
Automated Everything – No more guesswork, no more spreadsheets, no more missed deadlines.
This merchant now runs a clean, scalable subscription model—where chargebacks are no longer a blind spot or a threat. Verdivo gave them not just automation, but a strategy.